|
Repair Services
Telecommunications provides repair services to all UF owned
telephone systems. Repair services are initiated by calling
273-1234 or submitting a Web request at www.cns.ufl.edu/telecom.
In
order to receive a quicker response, customers should call in repairs.
Repair services are provided between 8:00 a.m. and 5:00 p.m. Monday
through Friday excluding holidays.
Repair work orders are issued by WMC to Telecommunications via
a remote printer located in the Telecommunications' building and are
then distributed to Telecommunications Specialists by the
Telecommunications Supervisor. Please meet our repair staff:
| |
Telecommunications Specialists |
|
Repair orders are given top priority, and it is
Telecommunications policy to respond to all repairs within 24 hours
after receiving the orders from WMC. Departments experiencing a
complete telephone outage could contact Telecommunications at 273-1234
for a quicker response time; but only after they have contacted WMC to
initiate a work order and obtain the work order number.
Each item of telecommunications equipment owned by UF
departments and being maintained by Telecommunications has a decal. The
decal number is entered into Telecommunications' Maintenance database.
Each piece of equipment is assigned a monthly maintenance charge. The
monthly maintenance charge is determined by both historical maintenance
experience and the initial cost of each piece of equipment. The repair
service covers normal wear and tear, lightning and flood damage, and
acts of God. If the damaged system is not repairable,
Telecommunications will replace the system in its entirety or its
components at no additional charge. If replacement parts or equipment
cannot be obtained due to obsolescence, Telecommunications at its own
discretion will replace the entire system with a comparable system. The
only items that Telecommunications' repair service does not cover are
negligence/vandalism; and moves and changes performed by the customer,
and lost or stolen equipment. Telecommunications will bill for repairs
caused by the customer and for replacement of lost or stolen equipment.
Customer billing inquiries and resolutions are handled by
CNS Accounting; please call 392-2061 for assistance.
|
