Telecommunications

Services

Instructions

Note: The following instructions are for BellSouth's MemoryCall voice mail service only.  The most frequently requested instructions for Norstar voice mail are also available.  If your department has voice mail provided by your electronic key or PABX system, please use the appropriate instructions for your particular system or call Telecommunications at 329-8353 for help.

Getting the Message with MemoryCall - Voice Mail

Remember that it is up to you to remember your password. If you should forget your password, your mailbox will have to be reset by the Telephone Company and all of your messages will be lost. To ensure complete privacy, not even the Telephone Company knows your password or can listen to your messages.

Never just hang up whether sending or reviewing messages. Always press * until MemoryCall services says "Goodbye". MemoryCall service will not disconnect itself from your line until it finishes what it is doing.

The First Time You Access MemoryCall

You will be asked to change your password and record your name. The service will lead you through the steps as follows: 

NOTE:  It is recommended that you change your personal greeting every day. Changing your personal greeting daily not only gives your callers your most current schedule, but keeps them better informed.

Accessing the Main Menu

NOTE:  It is recommended that you change your personal greeting every day. Changing your personal greeting daily not only gives your callers your most current schedule, but keeps them better informed.

Accessing the Main Menu

The Main Menu consists of the following features. (The features you will use most are in bold. A flowchart of these common features is available HERE.   **Requires the Adobe Acrobat Reader, available free at http://www.adobe.com/products/acrobat/readstep.html **)

REVIEW (press 1 ) Allows you to listen to messages that others have sent you.

SEND (press 2 ) Guides you in the creation and sending of a voice message.

CHECK RECEIPT (press 3 ) Lists the messages you have sent and lets you know if each message sent was delivered (or retrieved).

PERSONAL OPTIONS (press 4 ) Prompts you in personalizing the service to your needs.

RESTART (press 5 ) Disconnects you from your mailbox and repeats the generic prompt to enter another mailbox number.

EXIT (press * ) Disconnects you from MemoryCall service.

Go to Top of Page

REVIEWING MESSAGES

To review messages, press 1 . Your messages will begin playing. The order in which they are played is home, new urgent, other new, messages skipped during this session then archived. The oldest messages within each category are played first. (Messages not retrieved will be stored for 14 days.) After hearing each message you may:

• To erase the message, press 7 .

• To reply to the message, press 8 (if from another mailbox subscriber).

• To save the message, press 9 .

• For more options, press 0 .

SENDING MESSAGES  

Moving Around in MemoryCall

The best way to learn MemoryCall service is to experiment with it. Nothing you do can break MemoryCall service.

• Send yourself reminder messages while you're at home and retrieve them later.

• Put your co-workers on a distribution list. Record a message and send it to all at the same time.

• Access Personal Options and change them. (No changes you make are permanent - you can always correct them.) Personal Options you can change include password, greeting and notification schedule. You can also turn your notification or message waiting on or off using Personal Options.

NOTE:  If Message Notification is on, a Notification Schedule must be in place for MemoryCall to notify you. Message Notification is preset off.

NOTE:  If Message Waiting is off you will not receive a stutter dial tone or message waiting lamp to indicate you have new messages. Message Waiting is preset on.

Go to Top of Page

HELP

• Press 0 if you need help, more explanations, or want more options. (If you don't press anything, MemoryCall service will repeat your options to help you.)

• MemoryCall service may tell you, "Sorry you're having trouble." At that point, it may disconnect you. If you hear this, it is because you have exceeded a certain number of errors or have requested help (pressed 0) a number of times. MemoryCall service does this to allow as many users on the system as possible. Don't get discouraged; simply start again.

CANCEL

• Once you have sent a message, you cannot get it back. To cancel a message before it is sent, press # . You are then given the option to re-record the message.

SHORTCUTS

• Pressing the sequence 3 - 3 (Fast Forward to the end) and 7 (Erase) while listening to a message will move you immediately to the end of the message and delete it. This is useful if you receive "silent" messages, which occur when a caller hangs up rather than leaving a message. This also forwards you past the dial tone heard if a caller hangs up after leaving a message.

• You can enter several commands at once by entering all of the option numbers without waiting for prompts. This overrides the verbal instructions. For example, if you want to change your greeting, enter 4 - 3 - 1 - 2 .

• Press # to skip personal greetings and introductory prompts.

• Press # to skip a message you are reviewing.

USING * you can accomplish the following:

• Cancel what you are doing.

• Erase and re-record during recording.

• Re-enter a destination if you make a mistake.

• Back up to a previous menu while listening to a prompt.

• Disconnect from the Main Menu.

USING # you can accomplish the following:

• Skip personal greetings and introductory prompts.

• Skip a message you are reviewing.

• Send a message.

• Complete a step (tells MemoryCall you have finished entering your password, a telephone number, or a group list number).

CALLERS can interrupt the personal greeting in two ways:

• Press # to go directly to where they can record a message.

• Press 0 to be connected to your receptionist or secretary (if you have the dial 0 option).