These single line features are available at the University of Florida on an optional per line basis and may be ordered by contacting Physical Plant Division Work Management Center at 392-1121 or E-mail at workorder@admin.ufl.edu. If you have a line feature and do not understand its operation, you can click on the following line features and you will be linked to an explanation and instructions for each of the line features. If after reading its explanation further assistance is needed, contact your Systems Administrator or call Telecommunications at 273-1234.
Explanations of single line features assigned to dedicated keys with Dedicated Key instructions are also available.
Code access instructions:
( Some restrictions or incompatibilities may apply.
To place local phone calls outside the system, dial 9 to get an outside line. To place long distance phone calls, dial 8 for SUNCOM service (domestic calling only) or 9 for AT&T service, dial 9 for 800 numbers. To place phone calls within the system, dial the last digit of the prefix and the last four-digits of the individual station numbers.
Automatic Line (Hotline) (AUL)
Automatic Line allows you to pick up a telephone and have it automatically dial another predetermined telephone number. These stations can receive calls, but no calls can be dialed from the station.
This feature displays the calling telephone number on a telephone set or Caller ID box so that the called party can choose whether or not to answer the call. This display will occur automatically. If you want to temporarily deactivate it, dial the code 185. To reactivate, use the code 165.
This line feature allows you to answer a RINGING call on station within your Call Pickup group. If you have a call in progress you may use Call Hold or Consultation Hold to hold your existing call and answer the ringing line. Call Hold is discussed in more detail under Call Hold. Consultation Hold is part of the Three-Way Calling feature.
NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **.
To pickup a call when your telephone line is idle:
* Listen for DIAL TONE.
* Dial Call Pickup code 120.
* Begin Conversation and handle as any normal incoming call.
To hold a call and answer another telephone:
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold).
* Listen for CONFIRMATION TONE followed by DIAL TONE.
* Dial Pickup Code 120.
* Identify yourself .
(When you have ended the call with the new party, hang up. Your telephone will ring. Answer and the party that was placed on hold is reconnected.)
To alternate between two calls:
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold,
call on hold is returned to you).
* Resume conversation. You may alternate between two calls as
often as needed.
To transfer the picked up call using CALL HOLD only:
* Advise party you will transfer call.
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial appropriate telephone number and listen for ringing.
* Hang up and your telephone will ring again.
* Answer and resume conversation with party on hold.
Call Transfer, Three-Way Calling, Consultation Hold (TWC)
This feature allows you to add a third party to an existing call. It provides consultation and add on capabilities. For instance, you may exclude a party on your existing call, dial another party and consult privately. You may then add on your original (excluded) party forming a three-way call. If the two parties wish to continue their conversation without you, just hang up. The call is transferred. You are freed from the connection, but the remaining two parties are still connected.
NOTE: You must give your dialed instructions immediately after you depress the SWITCHHOOK and receive SPECIAL DIAL TONE or you may lose your party. If you are detained, depress your SWITCHHOOK (party on hold is reconnected), advise your party that you need to try again, and begin procedure again.
To add a third party:
* Depress the SWITCHHOOK (your present party on hold).
* Listen for SPECIAL DIAL TONE.
* Dial the third number and listen for ringing. (If busy, no
answer or wrong number, depress the SWITCHHOOK twice. This
reconnects you to the party on hold and clears you from the third
number. If you did not connect and wish to try again, you will
need to start over from the beginning.)
* Inform third party of three-way conference.
* Depress the SWITCHHOOK.
* Begin the three-way conference.
To consult with third party without including first party:
* Depress the SWITCHHOOK (your present party on hold).
* Listen for SPECIAL DIAL TONE.
* Dial third party number. (If busy, no answer or wrong number,
depress the SWITCHHOOK twice. This reconnects you to the party on hold
and clears you from the third number. If you did not connect and
wish to try again, you will need to start over from the beginning.)
* Consult with third party.
* Depress SWITCHHOOK twice. (Once to reconnect the party on hold
and once to disconnect the third party.)
To transfer a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial third number and our should hear ringing (If number is busy, not
answering or wrong number, you must depress the SWITCHHOOK twice.
Once to reconnect the party on hold and once to eliminate the ringing
or busy line.)
* Announce call.
* Hang up.
NOTE: When transferring, one of the remaining parties must be within the University of Florida Telephone System, i.e., 392,846, or 294 prefixes. If one of the remaining calls is a toll call, the call will be disconnected.
If your telephone does not have a hold feature, this feature allows you to place any established call on hold by depressing the SWITCHHOOK and dialing the Call Hold activation code. Once a call is placed on hold, you are free to make or receive additional calls from that line.
To hold an established call using Call Hold:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122 and listen for CONFIRMATION TONE.
* Your call is now on hold.
(Steady DIAL TONE is only heard for approximately ten seconds. To regain DIAL TONE simply depress the SWITCHHOOK.)
To hold a call and place another call or use another
feature:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122 and listen for CONFIRMATION TONE
followed by DIAL TONE.
* Dial telephone number or feature code immediately.
To alternate between calls on hold:
* Depress the SWITCHHOOK listen for SPECIAL DIAL TONE.
* Dial Call Hold Code 122.
(Present call is placed on hold, and the call being held is reconnected. You may alternate between calls until one party hangs up.)
To return to a call on hold:
* Hang Up and listen for RINGING.
* Lift handset and resume conversation.
Call Forwarding allows you to have your calls "follow" you by automatically routing them to a specific station in the system. You should always notify the person at the telephone number to which you are forwarding your calls that you have forwarded your calls and when you expect to return. Call Forwarding Universal takes precedence over Call Forwarding Busy (CFB) and Call Forwarding Don't Answer (CFD).
To Activate:
* Listen for Dial Tone.
* Dial Activation code 123 and listen for SPECIAL DIAL TONE.
* Dial station number you are forwarding calls to and listen for
Ringing.
* Advise station user of Call Forwarding when call is answered
* If a BUSY TONE or no answer is received, it is necessary to repeat
the same steps within a two-minute period to activate. When this
is done, you will receive a CONFIRMATION TONE.
To Cancel:
* Listen for Dial Tone.
* Dial Activation code 124 and listen for CONFIRMATION TONE.
* Hang Up.
NOTE: The remote line to which the calls are forwarded may also have activated call forwarding. In this case, the forwarded call may again be forwarded to the next remote line. Up to five call forwards are permitted. You may call forward to a number either on or off campus.
When a line is assigned this feature and it is in a busy state, all calls directed to that line will be forwarded automatically to a predetermined number. Always check for any messages when you are again free to receive calls. Return your calls promptly. CFB and CFD can be routed to different numbers.
Call Forward No (Don't) Answer (CFD)
This feature automatically routes your calls to a predetermined number when your line is not answered within a predetermined time. Always check for any messages when you return to your desk. Return the calls promptly. CFB and CFD can be routed to different numbers.
If you do not want your calling number displayed at the called number location, you can prevent this on a per call basis. Dial the code 167, and then dial your telephone number.
This feature allows you to place a call in a special holding state (PARK) and retrieve it from your telephone or any other station within your office. Should you fail to retrieve the call, the system will ring your station number and return the call after a predetermined time. The maximum length of time a call can remain parked is 1 ½ minutes.
To park a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial activation code 127 and listen for CONFIRMATION CODE.
* Hang Up (Call is not parked until you hang up.)
To retrieve a parked call from any station:
* Listen for DIAL TONE
* Dial retrieval code 128 and listen for CONFIRMATION TONE
followed by DIAL TONE.
* Dial the station number where the call was parked.
* Resume conversation.
Directed Call Park (DCPK) is an enhancement of the Call Park feature. It enables a subscriber to park a call against any directory number, as opposed to only the telephone number of the parker, as in Call Park.
If you want to know what the number is of the last call that you missed, dial the code 169. To deactivate, use code 189.
If you wish to trace a harassing or prank call, after the call is terminated go off hook again and dial the code 157. After activating the code, you may call the BellSouth Annoyance Center for assistance at 780-2969.
NOTE: Please Note: You must reestablish dial tone immediately and dial the code 157. If you answer another call in the meantime before establishing the trace, you will not be able to trace the desired call.
When you have this feature you are informed with a CALL WAITING TONE when you are on the line and have another incoming call from outside your group. The CALL WAITING TONE is repeated once as a reminder. The calling party hears ringing while waiting for the CALL WAITING TONE to be answered. There are several types of Call Waiting features available:
Call Waiting Intragroup (CWI) will inform you of incoming calls from within your customer group, while you are talking on your telephone.
Cancel Call Waiting (CWX) This feature allows you to temporarily cancel the CALL WAITING TONES for the duration of one call simply by dialing a cancellation code. The cancellation code may be dialed before or after you are in the talking state; however, you cannot cancel the tone after it is heard.
NOTE: If you do not have the Call Hold feature but have Three-Way Calling, omit the lines with **.
To hold original call and answer waiting call:
* Hear CALL WAITING TONE and advise present party of waiting call.
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold and
waiting party is connected).
* Announce yourself.
To alternate between calls: (You may alternate
between parties as often as necessary.)
* Depress the SWITCHHOOK.
** Listen for SPECIAL DIAL TONE.
** Dial Call Hold Code 122 (present party is placed on hold and
waiting party is connected).
* Resume conversation.
To return to call on hold:
* Hear present party hang up.
* Hang up.
* Listen for ringing.
* Resume conversation.
To cancel CALL WAITING TONE before placing a call:
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE
* Dial Cancel Call Waiting code 131 and listen for CONFIRMATION
TONE followed by DAIL TONE.
* Dial desired number.
Data Call Protection is assigned to individual lines to prevent the connection or test of busy verification units, call waiting tones, etc. while the station line is busy. This prevents the interruption of data calls. It will always be active. Lines assigned this feature cannot be assigned call transfer or call waiting.
Extension allows you to dial only five (5) digits rather than seven to reach other stations within the UF Administrative Telephone system.
Hunting (DNH)
Hunting is used to reduce or eliminate customers receiving a busy signal when they call your department. Calls are routed from busy to idle lines in a straight or circular pattern. Call Forward Busy (CFB) cannot be assigned to hunt groups. Call Forwarding Universal (CFU) takes precedence over hunting.
Group intercom allows a station to reach other stations in its Group Intercom group by dialing two digits, instead of five. Simply pick up the receiver and dial # and the group intercom number.
Last Number Redial (LNR)
This feature enables a station user to redial their last dialed number by dialing the activation code # #, rather than redialing the entire number.
This feature gives the station user the ability to busy out their telephone number.
To activate Make Set Busy:
* Go off hook.
* Dial the activation code 134.
* Hang up. (The station user is still free to make calls while
Make Set Busy is activated.)
To cancel:
* Take handset off hook.
* Dial the deactivation code 135.
* Hang up. (If MSB is activated, call waiting will not interrupt
the line and executive busy override is blocked.)
The Ring Again feature frees a station user encountering a busy condition to continue with other tasks instead of continually redialing. When both the calling and called station become idle your service will automatically call both parties. Ring Again will continue trying for 30 minutes.
To activate Ring Again:
* Receive BUSY TONE from called station.
* Depress the SWITCHHOOK and listen for SPECIAL DIAL TONE.
* Dial activation code 130 and you will hear CONFIRMATION
TONE.
* Hang up
When you are called back:
* Listen for DISTINCTIVE RING.
* Lift the handset and you will hear the other station ringing
To cancel:
* Lift Handset and listen for DIAL TONE
* Dial deactivation code 130 and listen for CONFIRMATION CODE.
NOTE: You can continue to place or receive calls while waiting to be called back. If you do not answer your telephone when you are called back, your request will be cancelled.
Speed Calling allows you to call numbers you use frequently without having to dial the complete number. You can program speed dial numbers at your telephone for directory numbers or special application codes.
Speed dial numbers are validated when they are used, not when they are programmed. So, if a speed dial number does not work, the programming stage should be repeated to confirm that the number was entered correctly. In addition, the dialing scope of the station applies to the dialing scope allowed in speed calling.
NOTE: All speed dial programming has a "timeout" factor. When programming, if the numbers are not dialed within a set time period (about 15 seconds), they will not program.
Speed Call Short List (SCS) 10 Numbers
This feature allows you to call up to 10 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. No other stations will have access to the list. Dial codes to be associated with the numbers range from 0 to 9.
NOTE: Stored numbers can consist of 1-24
digits and must include access codes
(Example: 9-1-800-765-4321) if needed.
To program a Speed Call number:
* Listen for DIAL TONE.
* Dial the program code 138 and listen for SPECIAL DIAL TONE.
* Dial the one-digit Speed Calling code (0-9).
* Dial the telephone number to be associated with the code.
* Dial # in touchtone phone, 12 on rotary
phone and listen for CONFIRMATION TONE followed by DIAL TONE
* Repeat these steps to change or program other numbers.
To use:
* Listen for DIAL TONE.
* Dial * and one of the abbreviated codes (0-9) on
touchtone phone or dial 11, then 0-9 on rotary phone and listen
for ringing.
Speed Call Long List (SCL) 30, 50, or 70 numbers
This feature allows you to call a list of 30, 50, or even 70 frequently called telephone numbers by dialing an abbreviated code. It also provides the station user the convenience of assigning the abbreviated codes from their own telephone. Dial codes to be associated with the numbers range from 00 to 69. A Speed Call Long List can be shared with other stations. If the list is shared by other station users, there must be a controlling station which is responsible for programming or making changes to the list.
NOTE: Stored numbers can consist of 1-24
digits and must include access codes
(Example: 9 1 800 765 4321) if needed.
To program a Speed Call number:
* Listen for DIAL TONE.
* Dial the program code 139 and listen for SPECIAL DIAL TONE.
* Dial the two-digit Speed Calling code (00-69).
* Dial the telephone number to be associated with the code.
* Dial # in touchtone phone, 12 on rotary
phone and listen for CONFIRMATION TONE followed by DIAL TONE.
* Repeat these steps to change or program other numbers.
To use:
* Listen for DIAL TONE.
* Dial * and one of the abbreviated codes (00-69) on
touchtone phone or dial 11, then 00-69 on rotary phone and
listen for ringing
Speed Call User (SCU)
The Speed Call Users have access to the same phone numbers on a Speed Call Long list, but they cannot add to or change the phone numbers on the list.
To use:
* Listen for DIAL TONE.
* Dial * and one of the abbreviated codes (00-69) on
touchtone phone or dial 11, then 00-69 on rotary phone and
listen for ringing
NOTE: Touchtone is a trademark of AT&T.
Quick Glance Code Reference Guide
|
Feature |
Program Code |
Activate Code |
Cancel Code |
Release or Retrieve Code |
| Call Forward |
123 |
124 |
||
| Call Hold |
122 |
|||
| Call Park |
127 |
128 |
||
| Call Pick-Up |
120 |
|||
| Call Return |
169 |
189 |
||
| Call Trace |
157 |
|||
| Call Waiting |
131 |
131 |
||
| Caller ID |
165 |
185 |
||
| Calling Number Delivery Block |
167 |
|||
| Directed Call Pick- Up |
125 |
|||
| Group Intercom |
# |
|||
| Last Number Redial |
# # |
|||
| Make Set Busy |
134 |
135 |
||
| Ring Again |
130 |
130 |
||
| Speed Call Long |
139 |
* |
||
| Speed Call Short |
138 |
* |
