Telecommunications

Services

Instructions

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Dialing Information

Long Distance Calls

To place a long distance call using BellSouth Long Distance Services, just dial 9:

• In-State: Dial 9+1+Area Code + 7 digit number
• Out-of-State: Dial 9+1+ 10-digit number (area code + 7-digit phone number)

This service is available for on-campus faculty and staff numbers that start with the prefix of 392, 846, 294 or 273. Should the trunks to BSLD become full, the call will rollover to SUNCOM trunks and will be billed at the SUNCOM rate. CNS-Telecom will monitor the traffic usage of the BSLD trunks to ensure that the most efficient cost benefit will be returned to the University.

SUNCOM is the state long distance system for calls within the US, Puerto Rico and Virgin Islands.

SUNCOM uses a different 3 digit prefix than that assigned to the local phone system. The 4-digit station number remains the same. For example UF Centrex prefix 392 becomes 622, 846 becomes 623, 294 becomes 626, and 273 becomes 602. If someone wants to call 392-1111 using the SUNCOM number they would dial 622-1111. For SUNCOM directory assistance dial 8-826-6000.

SUNCOM Network Calls (the person you are calling has SUNCOM):

Dial access code 8 + 7-digit SUNCOM number.

Off-Network Calls (to a person without a SUNCOM number):

Dial access code 8 + 1 + 10-digit off-net number consisting of Area Code and the 7-digit phone number.

NOTE: If you are dialing a location within the same area, you must still include Area code 352.

When not to use SUNCOM:

1. You should not use SUNCOM to make local calls. Local calls include Alachua, Archer, Bronson, Brooker, Hawthorne, High Springs, Lake Butler, Melrose, Micanopy, Newberry, Trenton and Waldo.
2. You should not use SUNCOM to call toll free numbers (800, 888, 877, 866, 855)
3. You should not use SUNCOM for personal calls.

Personal Calls

If you have to place an occasional personal long distance call from your office phone, we encourage you to get a personal calling card. This will ensure that your personal call will not be billed to the department.

Personal calling cards should also be used for personal calls to BellSouth's extended calling service area which includes Cedar Key, Chiefland, Cross City, Ft White, Keystone Heights, McIntosh and Old Town because these calls are billed by BellSouth.

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Toll Free Area Codes.

We currently have five toll free area codes: 800, 888, 877, 866, and 855.

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UF Calling Card Calls are less expensive than collect calls back to the campus or third number calls billed back to your campus office:

• Dialing Procedures:
  1. Dial 1-800-225-5288.
  2. Dial the area code + number (for international calls from the US dial 01 + international number).
  3. Dial card number + pin.

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Long Distance or International Calls. The university is under contract with AT&T to provide this service.

An International Calling Code Directory (including long distance with the US), offered by American Computer Resources, Inc., is available on line at: http://www.the-acr.com/codes/cntrycd.htm.

For international calls, dial 9 + 011 + country code + city code (if applicable) + phone number.

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Operator Assisted Calls. These type of calls from off campus, billed back to campus numbers, are very expensive:

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Local Off-Campus Calls

From a 392, 846, 294, or 273 number:

Dial 9, then dial the complete 7-digit number. Local calls include Alachua, Archer, Bronson, Brooker, Hawthorne, High Springs, Lake Butler, Melrose, Micanopy, Newberry, Trenton and Waldo.

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On-Campus Calls

From UF or HSC (392, 846, 294, or 273 numbers) to UF (392, 846, 294, 273 numbers):

Dial the last 5 digits of the listed Centrex number (exclude "39," "84," "29," & "27").

From UF or HSC (392, 846, 294, or 273 numbers) to Shands (395):

Dial 5 + 5 digit extension.

From UF or HSC (392, 846, 294, or 273 numbers) to Shands Digital Paging:

Dial 5 + 33 + pager number + 7 + phone number.

From UF or HSC (392, 846, 294, or 273 numbers) to Shands operator:

Dial 5 + 0

From Shands (395) to Campus (392, 846, 294, or 273 numbers):

Dial 2 + the last 5 digits

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AT&T "Policy on Third Number Billing Calls."

AT&T has a policy in place instructing operators to obtain verbal third number acceptance of the charge by the third number if the call is coming from locations with high third number uncollectibles. The University falls into this category.

The operator will automatically know if the call requires acceptance of the charge by the third number.

If the operator is unable to secure acceptance for your call, you should consider alternate billing such as: collect, personal calling card or personal credit card.

The operator does have some flexibility in assisting customers when verbal acceptance cannot be secured at the third number and the call is an EMERGENCY. The following is the practice AT&T uses to handle emergency calls when verbal acceptance cannot be secured at the third number and the call is an emergency:

• If alternate billing is NOT possible the operator may offer to connect you to the appropriate local emergency agency for assistance.

• If a local emergency agency is not appropriate and the situation is an EMERGENCY the operator MAY make an EXCEPTION and complete the call without verbal acceptance from the third party.

If you have to place an occasional personal long distance call from your office phone, we encourage you to get a personal calling card. This will ensure that your call will go through without any problems. Personal calling cards should also be used for personal calls to BellSouth's extended calling service area which includes Cedar Key, Chiefland, Cross City, Ft White, Keystone Heights, McIntosh and Old Town because these calls are billed by BellSouth.

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